SHIPPING AND RETURNS

All orders placed Monday through Friday before 12:00 p.m. are prepared and leave our facilities on the same business day.

Orders placed after 12:00 p.m., on weekends, or on holidays will be prepared on the next business day.

Our goal is for you to receive your order as soon as possible so that you can enjoy your products without unnecessary delays.

Mainland Spain

• Correos Express 24 business hours.
• SEUR 48-72 business hours.

Portugal

• Estimated delivery between 1 and 2 business days.

Balearic Islands

• Estimated delivery between 48 and 72 business hours.

Canary Islands

• Shipments managed through Banango.
• Estimated delivery between 3 and 5 business days.

European Union

• Estimated delivery between 2 and 7 business days depending on the destination country.

During promotional campaigns, Black Friday, Cyber Monday, special launches, or periods of high demand, these timeframes may be extended.

Mainland Spain

• €4.99
• Free on orders over €59

Mainland Portugal

• €4.99
• Free on orders over €59

Balearic Islands

• €7.50
• Free on orders over €79

Canary Islands

• From €5.00
• Managed via Banango

France and Germany

• €10.89
• Free on orders over €99

Austria, Belgium, Italy, Luxembourg, Netherlands, Czech Republic, Slovakia, Slovenia and Poland

• €12.45
• Free on orders over €99

Other European Union countries

Shipping rates will be calculated automatically during the checkout process.

If your country is not listed as available, you can contact us at:

📧 info@international-cosmetic.com

📞 910 10 15 15

Once your order leaves our facilities, you will receive an email with the tracking number and the shipping company's link.

You may also receive updates via SMS from the logistics company.

Don't worry.

The agency will attempt delivery at the address provided. If you are not available, they will try to arrange a new delivery or make it possible for you to pick up your order at an authorized pickup point or nearby branch.

You can also select a pickup point during the checkout process if you prefer to collect your order at your convenience.

We recommend carefully checking your address before completing the order.

If you notice any errors, contact us as soon as possible.

Once the order has shipped, changing the address may incur additional costs and delay delivery by 24 to 48 hours.

We recommend checking that:

• The packaging is in good condition.
• The products received match those ordered.
• There is no visible damage.

If you notice any issues, please report them to us within the first 24 hours after delivery so that we can assist you promptly.

We want you to shop with complete confidence.

If for any reason you change your mind, you have 14 calendar days from the receipt of your order to request a return.

For the return to be accepted, the products must:

• Be unused.
• Remain closed and unopened.
• Retain their original packaging.
• Have their seals intact.
• Be in perfect condition for resale.

In the case of kits or promotional packs, the entire set must be returned.

If your order included any promotional gift, this must also be returned to prevent its value from being deducted from the refund.

It's very simple.

Just contact us at:

📧 info@international-cosmetic.com

📞 910 10 15 15

Providing us with:

• Order number.
• Products you wish to return.
• Reason for the return.

Our team will guide you through the next steps.

When the return is due to a change of mind, the return shipping costs will be borne by the customer.

International Cosmetic will refund the amount of the correctly returned products, but not the original shipping costs of the order.

If you receive a defective product, one that was damaged during shipping, or one that is different from what you ordered, we will take care of everything.

You will only need to contact us within 48 hours of receiving your order.

To speed up the process, we may request:

• Your order number.
• Photos of the product.
• Photos of the inner and outer packaging.
• A brief description of the issue.

Once we have reviewed the information, we will arrange a replacement or refund at no cost to you.

Once the returned products have been received and inspected, we will issue a refund using the same payment method used for the purchase.

The usual timeframe for the refund to be issued is between 5 and 10 business days, depending on the bank or payment platform used.

We accept the following payment methods:

• Visa
• Mastercard
• Bizum
• PayPal
• Apple Pay
• Google Pay
• Klarna
• Bank transfer

All transactions are carried out through secure and encrypted payment platforms to ensure the maximum protection of your data.