Help & FAQs

Yes. At International Cosmetic, we work exclusively with official brands and authorized distributors. All products sold in our online store are 100% authentic and meet the quality standards required by each manufacturer.

Our team of skincare specialists can help you find the most suitable products for your skin.

Write to us at formacion@international-cosmetic.com indicating your age, skin type, main concerns, and goals. We will recommend a personalized routine tailored to your needs.

If a product is temporarily out of stock, you can leave your email address on the product page and we will automatically notify you when it becomes available again.

Yes. Manufacturers occasionally update their packaging or labeling design. These changes do not affect the quality, composition, or authenticity of the product.

You can check the status of your order by logging into your customer account and going to the "My Orders" section.

In addition, when your order has been shipped, you will receive an email with tracking information.

If your order has not yet been prepared or shipped, we can process modifications or cancellations. To do so, please write to logistica@international-cosmetic.com as soon as possible.
If it is already being prepared or has been shipped, it cannot be modified or canceled. In that case, you can request a return once you receive it.

The refund will be issued using the same payment method used for the purchase once the cancellation has been confirmed.

Orders placed before 12:00 p.m. on business days are usually processed the same day.

Standard delivery times are:

• Correos Express: 24 business hours within mainland Spain.
• SEUR: 48–72 business hours within mainland Spain.
• Portugal: 1–2 business days.
• European Union: between 2 and 7 business days, depending on the destination country.

Shipping costs vary depending on the destination and the selected shipping method.

We offer free shipping within mainland Spain for orders over €59 and to much of Europe for orders over €99.

View all current rates on our Shipping and Returns page.

Yes. Shipments to the Canary Islands are managed through Banango, a platform specializing in logistics and customs management for the Canary Islands.

We currently ship to mainland Spain, the Balearic Islands, the Canary Islands, Portugal, and most European Union countries.
If your country is not listed as available during the checkout process, please contact our customer service team at info@international-cosmetic.com

Once your order has been shipped, you will receive an email and/or SMS with the tracking number and the carrier's link to check the delivery status in real time.

Yes, as long as the order has not yet been shipped.

If you notice any error in the delivery address, contact us as soon as possible to try to make the change: logistica@international-cosmetic.com

If your order is delayed or experiences any issues during transit, please contact our team by emailing logistica@international-cosmetic.com with your order number and tracking number so that we can assist you.

We currently accept the following payment methods:
• Credit and debit cards (Visa and Mastercard)
• Bizum
• PayPal
• Apple Pay
• Google Pay
• Klarna
• Bank transfer

Yes. All transactions made in our online store are processed through secure payment platforms and encryption systems that ensure the protection of your personal and banking data.

If you experience any issues during the checkout process, please contact our customer service team by emailing info@international-cosmetic.com or calling 91 010 15 15, and we will help you complete your purchase.

Yes. You have 14 calendar days from the receipt of your order to request a return.
For the return to be accepted, the product must be unused and retain its original packaging. Write to us at logistica@international-cosmetic.com

For more information, consult our returns policy here: Shipping and returns

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt at logistica@international-cosmetic.com. You will need to attach photos of the product and the packaging so that we can resolve the issue as quickly as possible.

Once the returned products have been received and inspected, we will issue a refund using the same payment method used for the purchase.
The usual timeframe is 5 to 10 business days, depending on the bank.

If you own a pharmacy, medical aesthetics clinic, beauty center, beauty salon, or specialty store, we would be delighted to explore a potential collaboration.
You can write to us at formacion@international-cosmetic.com or complete the form for professionals available on our website.  Partner Centers Form

Whenever possible, we include samples and promotional mini-sizes in our orders. However, their availability depends on the stock available at the time of preparation. For this reason, we cannot guarantee the inclusion or selection of specific samples.

We do not currently offer a TAX FREE service for purchases made through our online store.