Write us to info@international-cosmetic.com or 91 010 15 15, with the request data and explaining the reason for the return and we will send you an email explaining the procedure to follow.

In that case, we will take care of the entire process in a simple way and without any cost for you. You will only have to contact info@international-cosmetic.com or 91 010 15 15 with the order data and indicating the defective or incorrect references (if necessary you can attach a photo) and we can work to solve it as soon as possible.

Any claim for damage to the merchandise will have to be put in our knowledge within 24 hours following the receipt of the shipment, in order to proceed to the corresponding claim to the carrier.

The products will have to be sent to our offices:

International Cosmetic
Av. Quitapeares 31, ship 19. CP: 28670 Villaviciosa de Odón, Madrid
Spain
Web: https://www.international-cosmetic.com
Email: info@international-cosmetic.com
Telephone number: 9101015

Send the products to be returned in the same box where you received them together with the interior packaging material to protect them during transport. Keep the certified shipping shelter as a voucher in case the merchandise was lost during transport or does not reach destination.

Any person who returns your product will receive an email informing you about the amount of your refund.

We indicate that you can try the products prior to your purchase, through the purchase of product samples.

How do I return?

What if I receive a defective product or that does not match what I bought?

Where can I send the products?

Shipments and returns

Returns

In International Cosmetic we have the mission of doing good. Therefore, if you have any problem with your order, you can return the products you want within 14 calendar days after delivery.

If the reason for return is that you have changed your mind about your order. No problem! To return the products you want only to stay in the same state in which you received them; without opening and with the original packaging and box. In the event that it is a kit, it cannot be divided, so you need to return the complete pack. If for the purchase you have obtained a gift product you must return it so that it is not discounted from the final amount.  And you must take care of the shipping costs that can derive from the return. Once we receive the products back, we will verify that everything is correct and will contact you to warn you that we manage the reimbursement. In this case International Cosmetic will reimburse the amount of the product received, but not the expenses of sending the original order. The payment of the amount will be made through the same payment means used in the order (PayPal or Stripe-Tarjeta or bank transfer)

How do I return?
Write us to info@international-cosmetic.com or 91 010 15 15, with the request data and explaining the reason for the return and we will send you an email explaining the procedure to follow.

What if I receive a defective product or that does not match what I bought?
In that case, we will take care of the entire process in a simple way and without any cost for you. You will only have to contact info@international-cosmetic.com or 91 010 15 15 with the order data and indicating the defective or incorrect references (if necessary you can attach a photo) and we can work to solve it as soon as possible.

Any claim for damage to the merchandise will have to be put in our knowledge within 24 hours following the receipt of the shipment, in order to proceed to the corresponding claim to the carrier.

Where can I send the products?

The products will have to be sent to our offices:

International Cosmetic

C/ Mayor Jesús Prieto, 5 28907 El Bercial (Getafe)

Tlf: 910101515.

Send the products to be returned in the same box where you received them together with the interior packaging material to protect them during transport. Keep the certified shipping shelter as a voucher in case the merchandise was lost during transport or does not reach destination.

Any person who returns your product will receive an email informing you about the amount of your refund.

We indicate that you can try the products prior to your purchase, through the purchase of product samples.

Order sending

Delivery of orders and shipping costs.

National shipments (Express Correos)

Area

Fee

Transit

Free

Spain (Peninsula)

3.69€

24h

+40€

Balearic Islands

4.69€

24h/48h

+75€

Canary Islands

You can make your orders through Canary Islands Prime

Zonatarifatratragratis

National shipments (GLS)

Area

Fee

Transit

Free

Spain (Peninsula)

2.99€

48/72h

+40€

Balearic Islands

6.55€

48h/72h

+75€

Canary Islands

You can make your orders through Canary Islands Prime

Zonatarifatratragratis

International shipments UE

Country

Fee

Transit

Free

Germany

9.80€

2-3 days

+75€

Austria

9.99€

3-4 days

+75€

Belgium

9.99€

2-3 days

+75€

Czech Republic

10.80€

2-3 days

+75€

Denmark

10.80€

3-4 days

+75€

Slovakia

10.80€

2-3 days

+75€

Slovenia

10.80€

3-4 days

+75€

Estonia

11.99€

4-5 days

+75€

Finland

11.99€

5-7 days

+75€

France

9.80€

1-2 days

+75€

Hungary

11.99€

2-3 days

+75€

Ireland

11.99€

4-5 days

+75€

Italy

9.99€

2-3 days

+75€

Latvia

11.99€

5-7 days

+75€

Lithuania

11.99€

4-5 days

+75€

Luxembourg

9.99€

2-3 days

+75€

Netherlands

9.99€

2-3 days

+75€

Poland

10.80€

3-4 days

+75€

Portugal

From € 3.69

1-2 days

+€ 40 (No Islands)

Romania

11.99€

4-5 days

+75€

Sweden

11.99€

4-6 days

+75€

Country Tarifatragratis

Other destinations: Please contact our customer service department info@international-cosmetic.com or call 910101515 by phone.

Delivery deadlines

We understand that as a client you expect to receive your order as soon as possible, so we work to deliver your order as soon as possible and with deliveries of 24h (Express Correos) and 48/72h (GLS) working in Peninsula. Even so, Covid-19, launches, promotions or campaign of Black Friday and Cyber ​​Monday are excluded in which these deadlines are not guaranteed.

To know at what time your order is issued, be attentive to the entrance tray of your email. We will send you a shipping confirmation of your order and you will also receive an SMS from the Logistics Correos Express company indicating the estimated delivery date. If you make the order on the working day before 12:00 pm, you could receive it the next working day, but, the deadline increases one more day. On weekend or holidays, shipments are managed the next working day.

Orders made from Monday to Friday, before 12:00 pm are processed on the same day and delivery deadlines depend on the country of destination. No shipments are made on Saturdays, Sundays or holidays, but the next working day.

How does shipping work and what to do if I am absent at my home on the day of delivery?

A first installment will be made in the direction of shipping indicated and if at the time of delivery you are absent, the messenger will try to leave a warning note in the mailbox. It is not always possible to leave a note, since sometimes the messenger cannot access the portal or the housing enclosure. After this first delivery attempt, the delegation that distributes your area will try to contact you to agree on a second installment. If in the second installment you are also absent, the order will remain in the delegation of your area so you can pick it up in the agency. If for any reason they have not managed to contact you to agree on the delivery, you can write to info@international-cosmetic.com so that we can facilitate contact information or help in whatever is necessary.

It is possible that, for shipments to the Canary Islands, customs management implies the opening of the order.

How can I track my shipment?

You can track your shipment using the link you will find in the mail that confirms the sending of your order. If you prefer, you can track through a tool that you will find in the SMS that the logistics company will send you.

Can I receive my order in the time slot of my choice?

You can leave your preferences on the delivery schedule in the comment box for the carrier that you will find before finishing your order. Although we know that they do their best to be able to make the delivery within the specified schedule, it may be difficult for them to fulfill it depending on the carrier's route. Do not impatient will soon have your products! Also if you prefer you can select a collection point and go for your order when you prefer.

What happens if my delivery address is incorrect?

We recommend that you review the indicated address when you make your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been done without generating an additional shipping cost. If you detect any incorrect data, communicate as soon as possible with us at info@international-cosmetic.com.  This management can also increase the delay in delivery between 24 and 48 more hours. Don't forget to check all fields well!

The delivery deadlines are indicated in the online store (described in the previous section), the online store strives to respect them. However, its delay will not imply the annulment of the order or compensation. Any penalty clause for delay introduced by the client in your order is without effect. The delivery of the products will always be in full purchase. Delivery times are indicated for each product, but may be subject to the availability of dates or stock.

ICG reserves the right to interrupt the delivery of requested goods, without incurring any responsibility, in case of non -payment at its expiration by the client of any pending amount or landing of the client's economic insolvency.

What to do when you receive your order?

Verify the reception of the shipment. Verify that the product corresponds to the order and that it does not present apparent damage. If everything was in order, accept the delivery. If the product did not correspond to the one who requested or if it presented external damage, reject the order indicating the problem. Send an e-mail to info@international-cosmetic.com.

Payment methods

The products and services will be paid by credit or debit card or by bank transfer, when these are implemented on the website, operational and accessible.

Similarly, the online store guarantees that European legislation will be fulfilled when having the necessary security measures for the facilitation of banking data.

1.Stripe - Credit Card:  Payment catwalk sure accepts debit cards and customer credit from all countries in more than 100 currencies. Use 3D Secure and Stripe Radar, which incorporates intelligent tools to avoid purchase fraud on the fraudulent card website. Detects fraud with precision using signals from more than 100,000 companies around the world. If your credit card belongs to a different country (Spain), your bank can load additional commissions on your purchase, the commissions may vary depending on the bank. The data treated by ICG is limited to the absolute and legally necessary to make the shipments and their billing, and leaves their safety as a client in the hands of specialized professionals.

Once the process is finished, it will automatically have us as paid so we will process your request immediately.

2. Clearpay: Payment in 3 -installing interests (not available in all countries). Discover How it works.

3. Bizum: Pay easily with your phone number (not available for all banks).  Discover How it works.

4. Google Pay and Apple Pay: Pay with your cards saved on your Google or Apple account.  Easier, impossible.

5. Bank transfer: In the Sabadell Bank Account No.: ES87-0081-5142-6200-0113- 8922, indicates in the concept the number of the order, name and surname to expedite the shipment.

Previous

• GIFTSIn all orders
• Shipping 24h*To the entire Peninsula
• Fidelity pointsAll you need to know
• SECURITYencrypted payments
• Returns14 days

International Cosmetics

With more than 15 years of experience in the sector, International Cosmetic provides the best training and support for dermatologists, pharmacists and professional aestheticists who work with our products throughout Spain.

• Facebook
• YouTube
• Instagram
• Tiktok

Footer links

• Search

Footer links

• Search

Newsletter

Sign Up for Exclusive Offers, Original Stories, Events and More.

EMAIL

Spanish Language © 2024Internationalcosmettic.

The products will have to be sent to our offices:

International Cosmetic

C/ Mayor Jesús Prieto, 5 28907 El Bercial (Getafe)

Tlf: 910101515.

Send the products to be returned in the same box where you received them together with the interior packaging material to protect them during transport. Keep the certified shipping shelter as a voucher in case the merchandise was lost during transport or does not reach destination.

Any person who returns your product will receive an email informing you about the amount of your refund.

We indicate that you can try the products prior to your purchase, through the purchase of product samples.

How do I return?

What if I receive a defective product or that does not match what I bought?

Where can I send the products?

Shipments and returns

Returns

In International Cosmetic we have the mission of doing good. Therefore, if you have any problem with your order, you can return the products you want within 14 calendar days after delivery.

If the reason for return is that you have changed your mind about your order. No problem! To return the products you want only to stay in the same state in which you received them; without opening and with the original packaging and box. In the event that it is a kit, it cannot be divided, so you need to return the complete pack. If for the purchase you have obtained a gift product you must return it so that it is not discounted from the final amount.  And you must take care of the shipping costs that can derive from the return. Once we receive the products back, we will verify that everything is correct and will contact you to warn you that we manage the reimbursement. In this case International Cosmetic will reimburse the amount of the product received, but not the expenses of sending the original order. The payment of the amount will be made through the same payment means used in the order (PayPal or Stripe-Tarjeta or bank transfer)

How do I return?
Write us to info@international-cosmetic.com or 91 010 15 15, with the request data and explaining the reason for the return and we will send you an email explaining the procedure to follow.

What if I receive a defective product or that does not match what I bought?
In that case, we will take care of the entire process in a simple way and without any cost for you. You will only have to contact info@international-cosmetic.com or 91 010 15 15 with the order data and indicating the defective or incorrect references (if necessary you can attach a photo) and we can work to solve it as soon as possible.

Any claim for damage to the merchandise will have to be put in our knowledge within 24 hours following the receipt of the shipment, in order to proceed to the corresponding claim to the carrier.

Where can I send the products?

The products will have to be sent to our offices:

International Cosmetic

C/ Mayor Jesús Prieto, 5 28907 El Bercial (Getafe)

Tlf: 910101515.

Send the products to be returned in the same box where you received them together with the interior packaging material to protect them during transport. Keep the certified shipping shelter as a voucher in case the merchandise was lost during transport or does not reach destination.

Any person who returns your product will receive an email informing you about the amount of your refund.

We indicate that you can try the products prior to your purchase, through the purchase of product samples.

Order sending

Delivery of orders and shipping costs.

National shipments (Express Correos)

Area

Fee

Transit

Free

Spain (Peninsula)

3.69€

24h

+40€

Balearic Islands

4.69€

24h/48h

+75€

Canary Islands

You can make your orders through Canary Islands Prime

Zonatarifatratragratis

National shipments (GLS)

Area

Fee

Transit

Free

Spain (Peninsula)

2.99€

48/72h

+40€

Balearic Islands

6.55€

48h/72h

+75€

Canary Islands

You can make your orders through Canary Islands Prime

Zonatarifatratragratis

International shipments UE

Country

Fee

Transit

Free

Germany

9.80€

2-3 days

+75€

Austria

9.99€

3-4 days

+75€

Belgium

9.99€

2-3 days

+75€

Czech Republic

10.80€

2-3 days

+75€

Denmark

10.80€

3-4 days

+75€

Slovakia

10.80€

2-3 days

+75€

Slovenia

10.80€

3-4 days

+75€

Estonia

11.99€

4-5 days

+75€

Finland

11.99€

5-7 days

+75€

France

9.80€

1-2 days

+75€

Hungary

11.99€

2-3 days

+75€

Ireland

11.99€

4-5 days

+75€

Italy

9.99€

2-3 days

+75€

Latvia

11.99€

5-7 days

+75€

Lithuania

11.99€

4-5 days

+75€

Luxembourg

9.99€

2-3 days

+75€

Netherlands

9.99€

2-3 days

+75€

Poland

10.80€

3-4 days

+75€

Portugal

From € 3.69

1-2 days

+€ 40 (No Islands)

Romania

11.99€

4-5 days

+75€

Sweden

11.99€

4-6 days

+75€

Country Tarifatragratis

Other destinations: Please contact our customer service department info@international-cosmetic.com or call 910101515 by phone.

Delivery deadlines

We understand that as a client you expect to receive your order as soon as possible, so we work to deliver your order as soon as possible and with deliveries of 24h (Express Correos) and 48/72h (GLS) working in Peninsula. Even so, Covid-19, launches, promotions or campaign of Black Friday and Cyber ​​Monday are excluded in which these deadlines are not guaranteed.

To know at what time your order is issued, be attentive to the entrance tray of your email. We will send you a shipping confirmation of your order and you will also receive an SMS from the Logistics Correos Express company indicating the estimated delivery date. If you make the order on the working day before 12:00 pm, you could receive it the next working day, but, the deadline increases one more day. On weekend or holidays, shipments are managed the next working day.

Orders made from Monday to Friday, before 12:00 pm are processed on the same day and delivery deadlines depend on the country of destination. No shipments are made on Saturdays, Sundays or holidays, but the next working day.

How does shipping work and what to do if I am absent at my home on the day of delivery?

A first installment will be made in the direction of shipping indicated and if at the time of delivery you are absent, the messenger will try to leave a warning note in the mailbox. It is not always possible to leave a note, since sometimes the messenger cannot access the portal or the housing enclosure. After this first delivery attempt, the delegation that distributes your area will try to contact you to agree on a second installment. If in the second installment you are also absent, the order will remain in the delegation of your area so you can pick it up in the agency. If for any reason they have not managed to contact you to agree on the delivery, you can write to info@international-cosmetic.com so that we can facilitate contact information or help in whatever is necessary.

It is possible that, for shipments to the Canary Islands, customs management implies the opening of the order.

How can I track my shipment?

You can track your shipment using the link you will find in the mail that confirms the sending of your order. If you prefer, you can track through a tool that you will find in the SMS that the logistics company will send you.

Can I receive my order in the time slot of my choice?

You can leave your preferences on the delivery schedule in the comment box for the carrier that you will find before finishing your order. Although we know that they do their best to be able to make the delivery within the specified schedule, it may be difficult for them to fulfill it depending on the carrier's route. Do not impatient will soon have your products! Also if you prefer you can select a collection point and go for your order when you prefer.

What happens if my delivery address is incorrect?

We recommend that you review the indicated address when you make your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been done without generating an additional shipping cost. If you detect any incorrect data, communicate as soon as possible with us at info@international-cosmetic.com.  This management can also increase the delay in delivery between 24 and 48 more hours. Don't forget to check all fields well!

The delivery deadlines are indicated in the online store (described in the previous section), the online store strives to respect them. However, its delay will not imply the annulment of the order or compensation. Any penalty clause for delay introduced by the client in your order is without effect. The delivery of the products will always be in full purchase. Delivery times are indicated for each product, but may be subject to the availability of dates or stock.

ICG reserves the right to interrupt the delivery of requested goods, without incurring any responsibility, in case of non -payment at its expiration by the client of any pending amount or landing of the client's economic insolvency.

What to do when you receive your order?

Verify the reception of the shipment. Verify that the product corresponds to the order and that it does not present apparent damage. If everything was in order, accept the delivery. If the product did not correspond to the one who requested or if it presented external damage, reject the order indicating the problem. Send an e-mail to info@international-cosmetic.com.

Payment methods

The products and services will be paid by credit or debit card or by bank transfer, when these are implemented on the website, operational and accessible.

Similarly, the online store guarantees that European legislation will be fulfilled when having the necessary security measures for the facilitation of banking data.

1.Stripe - Credit Card:  Payment catwalk sure accepts debit cards and customer credit from all countries in more than 100 currencies. Use 3D Secure and Stripe Radar, which incorporates intelligent tools to avoid purchase fraud on the fraudulent card website. Detects fraud with precision using signals from more than 100,000 companies around the world. If your credit card belongs to a different country (Spain), your bank can load additional commissions on your purchase, the commissions may vary depending on the bank. The data treated by ICG is limited to the absolute and legally necessary to make the shipments and their billing, and leaves their safety as a client in the hands of specialized professionals.

Once the process is finished, it will automatically have us as paid so we will process your request immediately.

2. Clearpay: Payment in 3 -installing interests (not available in all countries). Discover How it works.

3. Bizum: Pay easily with your phone number (not available for all banks).  Discover How it works.

4. Google Pay and Apple Pay: Pay with your cards saved on your Google or Apple account.  Easier, impossible.

5. Bank transfer: In the Sabadell Bank Account No.: ES87-0081-5142-6200-0113- 8922, indicates in the concept the number of the order, name and surname to expedite the shipment.

Previous

• GIFTSIn all orders
• Shipping 24h*To the entire Peninsula
• Fidelity pointsAll you need to know
• SECURITYencrypted payments
• Returns14 days

International Cosmetics

With more than 15 years of experience in the sector, International Cosmetic provides the best training and support for dermatologists, pharmacists and professional aestheticists who work with our products throughout Spain.

• Facebook
• YouTube
• Instagram
• Tiktok

Footer links

• Search

Footer links

• Search

Newsletter

Sign Up for Exclusive Offers, Original Stories, Events and More.

EMAIL

Spanish Language © 2024Internationalcosmettic.

A first installment will be made in the direction of shipping indicated and if at the time of delivery you are absent, the messenger will try to leave a warning note in the mailbox. It is not always possible to leave a note, since sometimes the messenger cannot access the portal or the housing enclosure. After this first delivery attempt, the delegation that distributes your area will try to contact you to agree on a second installment. If in the second installment you are also absent, the order will remain in the delegation of your area so you can pick it up in the agency. If for any reason they have not managed to contact you to agree on the delivery, you can write to info@international-cosmetic.com so that we can facilitate contact information or help in whatever is necessary.

It is possible that, for shipments to the Canary Islands, customs management implies the opening of the order.

You can track your shipment using the link you will find in the mail that confirms the sending of your order. If you prefer, you can track through a tool that you will find in the SMS that the logistics company will send you.

You can leave your preferences on the delivery schedule in the comment box for the carrier that you will find before finishing your order. Although we know that they do their best to be able to make the delivery within the specified schedule, it may be difficult for them to fulfill it depending on the carrier's route. Do not impatient will soon have your products! Also if you prefer you can select a collection point and go for your order when you prefer.

We recommend that you review the indicated address when you make your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been done without generating an additional shipping cost. If you detect any incorrect data, communicate as soon as possible with us at info@international-cosmetic.com.  This management can also increase the delay in delivery between 24 and 48 more hours. Don't forget to check all fields well!

The delivery deadlines are indicated in the online store (described in the previous section), the online store strives to respect them. However, its delay will not imply the annulment of the order or compensation. Any penalty clause for delay introduced by the client in your order is without effect. The delivery of the products will always be in full purchase. Delivery times are indicated for each product, but may be subject to the availability of dates or stock.

ICG reserves the right to interrupt the delivery of requested goods, without incurring any responsibility, in case of non -payment at its expiration by the client of any pending amount or landing of the client's economic insolvency.

Verify the reception of the shipment. Verify that the product corresponds to the order and that it does not present apparent damage. If everything was in order, accept the delivery. If the product did not correspond to the one who requested or if it presented external damage, reject the order indicating the problem. Send an e-mail to info@international-cosmetic.com.

Payment catwalk sure accepts debit cards and customer credit from all countries in more than 100 currencies. Use 3D Secure and Stripe Radar, which incorporates intelligent tools to avoid purchase fraud on the fraudulent card website. Detects fraud with precision using signals from more than 100,000 companies around the world. If your credit card belongs to a different country (Spain), your bank can load additional commissions on your purchase, the commissions may vary depending on the bank. The data treated by ICG is limited to the absolute and legally necessary to make the shipments and their billing, and leaves their safety as a client in the hands of specialized professionals.

Once the process is finished, it will automatically have us as paid so we will process your request immediately.

Payment in 3 -installing interests (not available in all countries). Discover How it works.

Pay easily with your phone number (not available for all banks).  Discover How it works.

Pay with your cards saved on your Google or Apple account.  Easier, impossible.

In the Sabadell Bank Account No.: ES87-0081-5142-6200-0113- 8922, indicates in the concept the number of the order, name and surname to expedite the shipment.